Use call recording on your inbound and outbound calls to capture every conversation between your team and your customers. Recorded calls help you understand what your customers ask for when they contact your business, allowing you to assess the quality of campaigns so you know where to invest your time and money.
Each recording is available to review in your call log and email notifications after a call ends. Ensure your callers receive exceptional customer service and provide timely feedback to your team.
To help you meet call recording regulations, you can set up a pre amble, or a voice announcement that informs your callers their call may be monitored for quality and training purposes. This greeting can be recorded by your own team to be completely customised to your business, or you can use our standard professional voice. Different countries have different laws around whether this message is mandatory or not. We always recommend to keep the call recording pre amble switched on.
For HIPAA-compliant, GDPR or Privacy in general, we take extra steps to ensure you can still receive your call recordings without compromising personally identifiable information. Our call recording features come with a pause, restart or stop feature built in. This allows the agent to pause the recording during sensitive information, or if the customer asks for the call recording to stop it can be easily turned off. For more information on our privacy policies for call recording and GDPR call tracking solution, reach out to a member of our sales team.
WildJar seamlessly integrates our call tracking software for businesses into your existing marketing and CRM platforms to get a complete view of your customer. Deliver a better, more personalised experience.