Coach your staff and qualify leads

Use call recording on your inbound and outbound calls to capture every conversation between your team and your customers. Recorded calls help you understand what your customers ask for when they contact your business, allowing you to assess the quality of campaigns so you know where to invest your time and money.

Each recording is available to review in your call log and email notifications after a call ends. Ensure your callers receive exceptional customer service and provide timely feedback to your team.

Stay compliant with call recording regulations

To help you meet call recording regulations, you can set up a pre amble, or a voice announcement that informs your callers their call may be monitored for quality and training purposes. This greeting can be recorded by your own team to be completely customised to your business, or you can use our standard professional voice. Different countries have different laws around whether this message is mandatory or not. We always recommend to keep the call recording pre amble switched on.

For HIPAA-compliant, GDPR or Privacy in general, we take extra steps to ensure you can still receive your call recordings without compromising personally identifiable information. Our call recording features come with a pause, restart or stop feature built in. This allows the agent to pause the recording during sensitive information, or if the customer asks for the call recording to stop it can be easily turned off. For more information on our privacy policies for call recording and GDPR call tracking solution, reach out to a member of our sales team.

Add an extra layer of intelligence to your calls

When you pair call recording with our Call Intelligence features, your calls will automatically be transcribed, analysed, and scored as qualified leads. Conversation Intelligence uses your call recordings to automatically spot words and phrases spoken, which indicate whether or not they’re a qualified lead. Each call that is identified as a qualified lead will display in your call log so you know who to follow up with first.

Your call recordings can also power our call transcription power up. Once active, call transcriptions turn your recordings into speaker organised visual transcriptions that help you understand the context of the call without listening to the recording.
call tracking

Instant, Easy Integrations

WildJar seamlessly integrates our call tracking software for businesses into your existing marketing and CRM platforms to get a complete view of your customer. Deliver a better, more personalised experience.

Call tracking & analytics