Your conversations. Your data. Our commitment to security.

Independently certified. Continuously protected.

ISO/IEC 27001:2022 Certified

WildJar is certified to ISO/IEC 27001:2022, the internationally recognised standard for information security management.

Certification demonstrates that our Information Security Management System (ISMS) has been independently assessed against rigorous international requirements for identifying, managing and reducing information security risks.

Our ISMS covers the people, processes and technology involved in protecting information across WildJar's operations.
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For our customers and partners, this provides independent assurance that information security is managed through an established, internationally recognised framework.

Continuous security compliance with Vanta

Security doesn't stop after an audit.

WildJar uses Vanta, a leading security and compliance management platform, to continuously monitor security controls across our infrastructure and internal systems.

Vanta helps us manage compliance, monitor risks, review employee access, track security training and oversee third-party vendor security.

This means our security practices aren't simply reviewed once a year. They're monitored and maintained as part of our ongoing operations.
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‍Infrastructure and data security
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Cloud infrastructure
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WildJar uses Amazon Web Services (AWS) to host our platform services and databases, benefiting from established cloud security technologies and infrastructure.

Our approach includes monitoring, access restrictions, encryption and processes designed to maintain the security and reliability of our services.

Encryption at rest and in transit

We protect customer information using encryption.

‍• Encryption at rest: All WildJar databases are encrypted at rest.
• Encryption in transit: Our applications use TLS/SSL encryption to protect information transmitted between systems.

These measures help protect information against unauthorised access.

Vulnerability scanning and penetration testing

We proactively assess our security posture through ongoing vulnerability scanning and monitoring.

WildJar also conducts penetration testing at least annually to identify potential security weaknesses and opportunities to strengthen our defences.

Logging and security monitoring

Our cloud infrastructure is supported by logging and monitoring systems that help identify potential security threats, infrastructure issues and service failures.

Access control and authentication

Keeping information secure means ensuring that only authorised individuals can access sensitive systems and data.

WildJar follows the principle of least privilege, ensuring employees only receive the access necessary to perform their responsibilities.

Our access security practices include:
• Restricted access to cloud infrastructure and sensitive tools
• Single sign-on (SSO) where available
• Two-factor authentication (2FA) for supported internal systems
• Strong password requirements
• Quarterly employee access reviews
• Defined security responsibilities and access policies

These controls help minimise unnecessary access and reduce security risks.

Protecting your call recordings and AI data

WildJar processes important business information, including caller details, call recordings, transcripts, marketing attribution data and AI-generated insights.

As our platform continues to evolve with AI Lead, Performance and Voice Agents, protecting the information processed through these services remains a key responsibility.
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Our information security framework covers the management of risks associated with our platform, including the systems, processes and technology partners involved in delivering our call tracking and AI services.

Our approach includes:

‍Controlled access
‍Access to sensitive systems and information is restricted based on business responsibilities and operational requirements.

‍Secure data handling
‍Encryption, infrastructure security and information management policies support the protection of customer information.

‍Third-party security
‍We assess security risks associated with technology providers, infrastructure partners and other vendors before authorising their use.

‍Security throughout development
‍Information security is considered throughout our product development processes, including the development of new AI-powered features.

‍Ongoing risk management
‍We continually assess and improve our approach to protecting the information processed by the WildJar platform.
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Organisational security

Information security goes beyond technology. It also depends on the people, policies and procedures behind the platform.

WildJar maintains a documented Information Security Management System designed to support consistent security practices across our organisation.

Employee security awareness

Our team members complete security awareness training covering information protection, phishing, password security and other relevant security practices.

Confidentiality and background checks

Employees are required to agree to confidentiality obligations and undergo background screening in accordance with applicable local laws.

Security policies and responsibilities

Security responsibilities are documented, and team members are required to review and acknowledge relevant information security policies.

Regular risk assessments

We conduct information security risk assessments at least annually to identify, evaluate and manage potential threats to our business and customer information.

Vendor security management

Third-party providers are assessed for potential security risks before being authorised for use within WildJar's operations.

Incident response and business continuity

We maintain documented processes to help identify, manage and respond to potential security incidents.

Incident response

WildJar has established incident response procedures covering the identification, escalation, investigation and mitigation of information security events, including appropriate communication.

Business continuity and disaster recovery

We use AWS backup services and infrastructure monitoring to help reduce the risk of data loss and support service recovery following infrastructure failures.

Ongoing improvement

Our security programme is continuously reviewed and improved through risk assessments, security monitoring, testing and our ISO 27001 information security management framework.

Trust and transparency

Security you can verify

We understand that businesses, agencies and enterprise organisations need confidence in how their information is handled.

Our ISO 27001 certification provides independent verification of WildJar's information security management practices.

Through our Vanta Trust Centre, customers and partners can request access to additional security and compliance information, including our ISO 27001 certificate.

Whether you're completing a vendor security assessment, reviewing WildJar for your organisation or looking for more information about our security controls, we're here to help.

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‍Have a security question?

Your trust matters to us.

For questions about our security practices, compliance documentation, data protection or to report a potential security issue, please contact our team.

‍Email: support@wildjar.com

‍Security isn't an afterthought. It's part of everything we do at WildJar.
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