Being able to talk confidently on the phone is something many people take for granted. However, it’s actually harder than it sounds. To help you communicate with customers in the best possible way, we’ve put together some of our top tips.
Want to avoid tripping over yourself while on the phone? Terrified of awkward pauses? It’s always a good idea to slow down and think before you speak. This will help you to speak in a way that is calm, confident and concise. As a result, the person on the other line will better understand what you have to say, which cuts through a lot of confusion. A good tip is to jot down your key ideas on a piece of paper. While the conversation may naturally move around, keeping notes can still help you to think clearly and stay on track.
No one wants to listen to a salesperson go on and on about their amazing product. So try to cut to the chase as soon as possible. Not only will this help you to deliver your message effectively, but it’ll ensure that you don’t waste the time of yourself and the other person. How can you be clear and concise? Remove overly complicated sentences from your dialogue and be direct with language.
You can signal interest and excitement in what you're talking about by varying your vocal tone. Basically, a monotone voice is boring and dull, while a voice with natural inflections is interesting. You can use this technique to highlight important ideas and to convey emotion. It’s all about creating engagement so you can connect with the customer on a personal level.
Be sure to listen carefully so you can respond meaningfully to the person that you’re talking with. This is an important concept because it demonstrates that you actually care about their interests, challenges and needs. In short, a salesperson that practices active listening will be able to build trust with the other party faster than someone who doesn’t.
To demonstrate authority and knowledge, it’s vital that you present an air of confidence. This is because people will naturally respect your words if they feel that you know the product or service inside and out. Everything from word choice and tone of voice to body language impacts your ability to speak confidently.
One of the best ways to communicate effectively is by taking on the perspective of your customer. For instance, try to envisage what problems they are facing, so you can present the best possible solution. You’ll find that your language choice and overall disposition changes to better suit each situation.
Want to improve the verbal communication skills of your team? WildJar call tracking software is the perfect tool. Listen to voice recordings and examples for training purposes and watch as your employees go from good to great. Get in touch with WildJar and book a demo today.