Turn Every Call Into a Coaching Opportunity.

WildJar's AI Coaching Agent analyses every sales call, surfaces conversational insights, and delivers targeted coaching recommendations — so your team closes more and improves faster.

No manual call review

Real-time scorecards

Hands off to your team only when human input is needed

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AI Coaching · Call Analysis

Sarah M.

Inbound enquiry · 8m 24s · just analysed

Live

Overall

Strong performance.
Closing needs work.

+11 vs last week

Disc.Discovery

CloseClosing

Obj.Objections

Prod.Product know.

Top coaching opportunity

04:12 · Objection missed

Pricing objection missed. Try acknowledging before pivoting to value: "That's a fair point — let me show you what's included."

From call to coaching in seconds

Every call your team takes is automatically analysed, scored, and turned into actionable coaching data — without any manager needing to listen in.

Call is recorded

Every inbound and outbound call is automatically captured and transcribed via WildJar's call tracking platform with no extra setup.

AI analyses the conversation

The AI Coaching Agent reads the full transcript, identifies key conversational moments — rapport building, objections raised, closing attempts, product knowledge gaps — and scores each.

Scorecard generated

A detailed scorecard is created per call — covering objection handling, discovery quality, tone, closing technique, and overall performance — with a numeric score and trend vs previous calls.

Coaching delivered automatically

Specific, timestamped coaching recommendations are sent to the rep and their manager — highlighting what went well, where to improve, and exactly what to say differently next time.

Six dimensions of sales performance

OBJECTION HANDLING

Stronger rebuttals, exact phrases.

Detects when a customer raises a concern or hesitation, scores how the rep responded, and suggests stronger rebuttals with exact phrases to use.

PRODUCT KNOWLEDGE

Knowledge gaps, pinpointed.

Identifies gaps where reps struggled to answer questions confidently or provided incomplete information — pinpointing exactly which areas need targeted training.

CLOSING EFFECTIVENESS

Asked for the sale, every time.

Evaluates whether reps asked for the sale, offered a clear next step, or let the call drift to an inconclusive end — and provides specific closing language to use.

TEAM & TREND BENCHMARKING

Top performers, made visible.

Compare performance across individual reps, teams, locations, and time periods. Spot your top performers, identify coaching priorities, and track improvement over time — all in one dashboard.

DISCOVERY & QUESTIONING

The right questions, asked early.

Measures whether reps are asking the right questions to uncover needs, budget, timeline, and decision-makers — the foundation of every strong sale.

RAPPORT & TONE

Warmth, empathy, conversational flow.

Analyses warmth, empathy, energy level, and conversational flow. Flags calls where tone was flat, rushed, or off-brand before it affects customer satisfaction scores.

What sales coaching looks like with WildJar

Most businesses have no scalable way to coach their teams on phone performance. WildJar changes that entirely.

Without AI coaching

Managers manually listen to calls — if they listen at all

Feedback is infrequent, anecdotal, and inconsistent

Top performers are identified by gut feel, not data

Objections are missed repeatedly with no fix in sight

Training is expensive, time-consuming, and hard to measure

No visibility across multi-location or distributed teams

With WildJar AI coaching

Every call automatically scored — zero manager time required

Specific, timestamped feedback delivered within minutes of each call

Objective performance data across every rep and location

Objection patterns identified and exact language recommended

Continuous improvement built into the daily workflow

Full visibility across every team, location, and time period

Everything you need to build a winning team

Automatic call scorecards

Every call gets a full scorecard — no setup, no templates to fill in. WildJar scores against your chosen criteria automatically and tracks improvement over time for every rep.

Timestamped moment detection

Coaching insights are pinned to exact moments in the call — "At 4:12, a pricing objection was raised." Reps can jump straight to the relevant section in the recording to hear and learn.

Rep & team leaderboards

See how every individual stacks up across your sales team with live leaderboards. Celebrate top performers, identify who needs support, and create a culture of continuous improvement.

Trend & improvement tracking

Track individual and team performance week over week. See the direct impact of coaching on scores — and present clear, objective proof of improvement to stakeholders.

Suggested scripts & language

When the AI spots a missed opportunity, it doesn't just flag it — it suggests the exact phrase or approach the rep could use next time. Coaching that is specific, actionable, and immediately usable.

Fully integrated with WildJar

The AI Coaching Agent lives inside your existing WildJar dashboard alongside call tracking and attribution data — giving you the complete picture of marketing performance and sales execution in one place.

A suite of AI agents, all working together

The AI Coaching Agent is one of four AI Agents available within WildJar — all working together to ensure every customer touchpoint, across every channel, is captured, qualified, converted, and continuously improved.

Your full lead generation team

The AI Coaching Agent is part of WildJar's full AI Agent suite — capturing leads across every channel, then closing the loop by improving how your team handles every conversation.

Calls qualified by the AI Lead Agent

Missed calls answered by the AI Voice Agent

Conversations continued over SMS by the SMS AI Agent

Sales calls scored by the AI Coaching Agent

Frequently asked questions

Your questions about the AI Coaching Agent, answered.

Will the AI Coaching Agent score every call automatically?

Yes. Every inbound and outbound call recorded through WildJar is automatically transcribed, analysed and scored — no setup per call, no templates, and no manager listening required. Scorecards appear in your dashboard within minutes.

Can I customise what the AI scores against?

Yes. You configure the scoring criteria, objection categories, key qualifying questions, and what “good” looks like for your team. The AI then applies that framework consistently across every rep and every call.

How quickly does coaching feedback reach the rep?

Within minutes of the call ending. Timestamped recommendations are sent to the rep and their manager via email and inside the WildJar dashboard — so they can act on the feedback while the call is still fresh.

Does the AI just flag issues, or suggest what to say?

It does both. When the AI spots a missed objection, weak close, or knowledge gap, it suggests the exact phrase or approach the rep could use next time — specific, on-brand language they can put straight into practice.

Can I see how reps and teams compare over time?

Yes. Live leaderboards, trend tracking, and team benchmarks are built into the dashboard. You can compare individual reps, teams, locations, or time periods — and present clear, objective proof of improvement to stakeholders.